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MLA
Cohen, Carole, and Albert Richards. “The Incorporation of User Needs in Telecom Product Design.” Innovation by Demand: An Interdisciplinary Approach to the Study of Demand and Its Role in Innovation, edited by Vivien Walsh et al., Manchester University Press, Manchester; New York, 2002, pp. 168–186, www.jstor.org/stable/j.ctt155jhkf.16. Accessed 31 May 2020.
APA
Cohen, C., & Richards, A. (2002). The incorporation of user needs in telecom product design. In Walsh V., McMeekin A., Green K., & Tomlinson M. (Eds.), Innovation by demand: An interdisciplinary approach to the study of demand and its role in innovation (pp. 168-186). Manchester; New York: Manchester University Press. Retrieved May 31, 2020, from www.jstor.org/stable/j.ctt155jhkf.16
CHICAGO
Cohen, Carole, and Albert Richards. "The Incorporation of User Needs in Telecom Product Design." In Innovation by Demand: An Interdisciplinary Approach to the Study of Demand and Its Role in Innovation, edited by Walsh Vivien, McMeekin Andrew, Green Ken, and Tomlinson Mark, 168-86. Manchester; New York: Manchester University Press, 2002. Accessed May 31, 2020. www.jstor.org/stable/j.ctt155jhkf.16.

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