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MLA
“INTRODUCTION.” Managing Business Transformation: A Practical Guide, by MELANIE FRANKLIN, IT Governance Publishing, Ely, Cambridgeshire, 2011, pp. 10–12, www.jstor.org/stable/j.ctt5hh50s.5. Accessed 2 June 2020.
APA
FRANKLIN, M. (2011). INTRODUCTION. In Managing Business Transformation: A Practical Guide (pp. 10-12). Ely, Cambridgeshire: IT Governance Publishing. Retrieved June 2, 2020, from www.jstor.org/stable/j.ctt5hh50s.5
CHICAGO
FRANKLIN, MELANIE. "INTRODUCTION." In Managing Business Transformation: A Practical Guide, 10-12. Ely, Cambridgeshire: IT Governance Publishing, 2011. Accessed June 2, 2020. www.jstor.org/stable/j.ctt5hh50s.5.

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