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MLA
“UNDERSTANDING THE CHANGE.” Managing Business Transformation: A Practical Guide, by MELANIE FRANKLIN, IT Governance Publishing, Ely, Cambridgeshire, 2011, pp. 13–38, www.jstor.org/stable/j.ctt5hh50s.6. Accessed 29 Nov. 2020.
APA
FRANKLIN, M. (2011). UNDERSTANDING THE CHANGE. In Managing Business Transformation: A Practical Guide (pp. 13-38). Ely, Cambridgeshire: IT Governance Publishing. Retrieved November 29, 2020, from http://www.jstor.org/stable/j.ctt5hh50s.6
CHICAGO
FRANKLIN, MELANIE. "UNDERSTANDING THE CHANGE." In Managing Business Transformation: A Practical Guide, 13-38. Ely, Cambridgeshire: IT Governance Publishing, 2011. Accessed November 29, 2020. http://www.jstor.org/stable/j.ctt5hh50s.6.

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