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MLA
“PLANNING AND PREPARING FOR CHANGE.” Managing Business Transformation: A Practical Guide, by MELANIE FRANKLIN, IT Governance Publishing, Ely, Cambridgeshire, 2011, pp. 39–72, www.jstor.org/stable/j.ctt5hh50s.7. Accessed 3 June 2020.
APA
FRANKLIN, M. (2011). PLANNING AND PREPARING FOR CHANGE. In Managing Business Transformation: A Practical Guide (pp. 39-72). Ely, Cambridgeshire: IT Governance Publishing. Retrieved June 3, 2020, from www.jstor.org/stable/j.ctt5hh50s.7
CHICAGO
FRANKLIN, MELANIE. "PLANNING AND PREPARING FOR CHANGE." In Managing Business Transformation: A Practical Guide, 39-72. Ely, Cambridgeshire: IT Governance Publishing, 2011. Accessed June 3, 2020. www.jstor.org/stable/j.ctt5hh50s.7.

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