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MLA
“IMPLEMENTING THE CHANGE.” Managing Business Transformation: A Practical Guide, by MELANIE FRANKLIN, IT Governance Publishing, Ely, Cambridgeshire, 2011, pp. 73–111, www.jstor.org/stable/j.ctt5hh50s.8. Accessed 28 May 2020.
APA
FRANKLIN, M. (2011). IMPLEMENTING THE CHANGE. In Managing Business Transformation: A Practical Guide (pp. 73-111). Ely, Cambridgeshire: IT Governance Publishing. Retrieved May 28, 2020, from www.jstor.org/stable/j.ctt5hh50s.8
CHICAGO
FRANKLIN, MELANIE. "IMPLEMENTING THE CHANGE." In Managing Business Transformation: A Practical Guide, 73-111. Ely, Cambridgeshire: IT Governance Publishing, 2011. Accessed May 28, 2020. www.jstor.org/stable/j.ctt5hh50s.8.

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