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MLA
McWHIRTER, KURT, and TED GAUGHAN. The Definitive Guide to IT Service Metrics. IT Governance Publishing, 2012, www.jstor.org/stable/j.ctt5hh61q, Accessed 14 Aug. 2020.
APA
McWHIRTER, K., & GAUGHAN, T. (2012). The Definitive Guide to IT Service Metrics. Ely, Cambridgeshire, United Kingdom: IT Governance Publishing. Retrieved August 14, 2020, from www.jstor.org/stable/j.ctt5hh61q
CHICAGO
McWHIRTER, KURT, and TED GAUGHAN. The Definitive Guide to IT Service Metrics. Ely, Cambridgeshire, United Kingdom: IT Governance Publishing, 2012. Accessed August 14, 2020. www.jstor.org/stable/j.ctt5hh61q.

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