“Front Matter.” The Definitive Guide to IT Service Metrics, by KURT McWHIRTER and TED GAUGHAN, IT Governance Publishing, Ely, Cambridgeshire, United Kingdom, 2012, pp. 1–4, www.jstor.org/stable/j.ctt5hh61q.1. Accessed 1 June 2020.
McWHIRTER, K., & GAUGHAN, T. (2012). Front Matter. In The Definitive Guide to IT Service Metrics (pp. 1-4). Ely, Cambridgeshire, United Kingdom: IT Governance Publishing. Retrieved June 1, 2020, from www.jstor.org/stable/j.ctt5hh61q.1
McWHIRTER, KURT, and TED GAUGHAN. "Front Matter." In The Definitive Guide to IT Service Metrics, 1-4. Ely, Cambridgeshire, United Kingdom: IT Governance Publishing, 2012. Accessed June 1, 2020. www.jstor.org/stable/j.ctt5hh61q.1.
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