“ADDITIONAL METRICS.” The Definitive Guide to IT Service Metrics, by KURT McWHIRTER and TED GAUGHAN, IT Governance Publishing, Ely, Cambridgeshire, United Kingdom, 2012, pp. 279–305, www.jstor.org/stable/j.ctt5hh61q.13. Accessed 5 June 2020.
McWHIRTER, K., & GAUGHAN, T. (2012). ADDITIONAL METRICS. In The Definitive Guide to IT Service Metrics (pp. 279-305). Ely, Cambridgeshire, United Kingdom: IT Governance Publishing. Retrieved June 5, 2020, from www.jstor.org/stable/j.ctt5hh61q.13
McWHIRTER, KURT, and TED GAUGHAN. "ADDITIONAL METRICS." In The Definitive Guide to IT Service Metrics, 279-305. Ely, Cambridgeshire, United Kingdom: IT Governance Publishing, 2012. Accessed June 5, 2020. www.jstor.org/stable/j.ctt5hh61q.13.
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