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MLA
Van Hove, Suzanne D. “FOREWORD.” The Definitive Guide to IT Service Metrics, by KURT McWHIRTER and TED GAUGHAN, IT Governance Publishing, Ely, Cambridgeshire, United Kingdom, 2012, pp. 5–5, www.jstor.org/stable/j.ctt5hh61q.2. Accessed 4 June 2020.
APA
Van Hove, S. (2012). FOREWORD. In McWHIRTER K. & GAUGHAN T. (Authors), The Definitive Guide to IT Service Metrics (p. 5). Ely, Cambridgeshire, United Kingdom: IT Governance Publishing. Retrieved June 4, 2020, from www.jstor.org/stable/j.ctt5hh61q.2
CHICAGO
Van Hove, Suzanne D. "FOREWORD." In The Definitive Guide to IT Service Metrics, by McWHIRTER KURT and GAUGHAN TED, 5. Ely, Cambridgeshire, United Kingdom: IT Governance Publishing, 2012. Accessed June 4, 2020. www.jstor.org/stable/j.ctt5hh61q.2.

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