Gouker, Toby R. “PREFACE.” The Definitive Guide to IT Service Metrics, by KURT McWHIRTER and TED GAUGHAN, IT Governance Publishing, Ely, Cambridgeshire, United Kingdom, 2012, pp. 6–8, www.jstor.org/stable/j.ctt5hh61q.3. Accessed 30 May 2020.
Gouker, T. (2012). PREFACE. In McWHIRTER K. & GAUGHAN T. (Authors), The Definitive Guide to IT Service Metrics (pp. 6-8). Ely, Cambridgeshire, United Kingdom: IT Governance Publishing. Retrieved May 30, 2020, from www.jstor.org/stable/j.ctt5hh61q.3
Gouker, Toby R. "PREFACE." In The Definitive Guide to IT Service Metrics, by McWHIRTER KURT and GAUGHAN TED, 6-8. Ely, Cambridgeshire, United Kingdom: IT Governance Publishing, 2012. Accessed May 30, 2020. www.jstor.org/stable/j.ctt5hh61q.3.
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