“ABOUT THE AUTHORS.” The Definitive Guide to IT Service Metrics, by KURT McWHIRTER and TED GAUGHAN, IT Governance Publishing, Ely, Cambridgeshire, United Kingdom, 2012, pp. 9–9, www.jstor.org/stable/j.ctt5hh61q.4. Accessed 3 June 2020.
McWHIRTER, K., & GAUGHAN, T. (2012). ABOUT THE AUTHORS. In The Definitive Guide to IT Service Metrics (p. 9). Ely, Cambridgeshire, United Kingdom: IT Governance Publishing. Retrieved June 3, 2020, from www.jstor.org/stable/j.ctt5hh61q.4
McWHIRTER, KURT, and TED GAUGHAN. "ABOUT THE AUTHORS." In The Definitive Guide to IT Service Metrics, 9. Ely, Cambridgeshire, United Kingdom: IT Governance Publishing, 2012. Accessed June 3, 2020. www.jstor.org/stable/j.ctt5hh61q.4.
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