“INTRODUCTION.” The Definitive Guide to IT Service Metrics, by KURT McWHIRTER and TED GAUGHAN, IT Governance Publishing, Ely, Cambridgeshire, United Kingdom, 2012, pp. 13–15, www.jstor.org/stable/j.ctt5hh61q.7. Accessed 30 May 2020.
McWHIRTER, K., & GAUGHAN, T. (2012). INTRODUCTION. In The Definitive Guide to IT Service Metrics (pp. 13-15). Ely, Cambridgeshire, United Kingdom: IT Governance Publishing. Retrieved May 30, 2020, from www.jstor.org/stable/j.ctt5hh61q.7
McWHIRTER, KURT, and TED GAUGHAN. "INTRODUCTION." In The Definitive Guide to IT Service Metrics, 13-15. Ely, Cambridgeshire, United Kingdom: IT Governance Publishing, 2012. Accessed May 30, 2020. www.jstor.org/stable/j.ctt5hh61q.7.
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