“SERVICE STRATEGY METRICS.” The Definitive Guide to IT Service Metrics, by KURT McWHIRTER and TED GAUGHAN, IT Governance Publishing, Ely, Cambridgeshire, United Kingdom, 2012, pp. 31–67, www.jstor.org/stable/j.ctt5hh61q.9. Accessed 6 June 2020.
McWHIRTER, K., & GAUGHAN, T. (2012). SERVICE STRATEGY METRICS. In The Definitive Guide to IT Service Metrics (pp. 31-67). Ely, Cambridgeshire, United Kingdom: IT Governance Publishing. Retrieved June 6, 2020, from www.jstor.org/stable/j.ctt5hh61q.9
McWHIRTER, KURT, and TED GAUGHAN. "SERVICE STRATEGY METRICS." In The Definitive Guide to IT Service Metrics, 31-67. Ely, Cambridgeshire, United Kingdom: IT Governance Publishing, 2012. Accessed June 6, 2020. www.jstor.org/stable/j.ctt5hh61q.9.
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