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MLA
“REAL-TIME CUSTOMER FEEDBACK.” Agile Principles Unleashed: Proven Approaches for Achieving Real Productivity Gains in Any Organisation, by JAMIE LYNN COOKE, IT Governance Publishing, Ely, Cambridgeshire, United Kingdom, 2010, pp. 198–211, www.jstor.org/stable/j.ctt5hh6tt.16. Accessed 5 Aug. 2020.
APA
COOKE, J. (2010). REAL-TIME CUSTOMER FEEDBACK. In Agile Principles Unleashed: Proven approaches for achieving real productivity gains in any organisation (pp. 198-211). Ely, Cambridgeshire, United Kingdom: IT Governance Publishing. Retrieved August 5, 2020, from www.jstor.org/stable/j.ctt5hh6tt.16
CHICAGO
COOKE, JAMIE LYNN. "REAL-TIME CUSTOMER FEEDBACK." In Agile Principles Unleashed: Proven Approaches for Achieving Real Productivity Gains in Any Organisation, 198-211. Ely, Cambridgeshire, United Kingdom: IT Governance Publishing, 2010. Accessed August 5, 2020. www.jstor.org/stable/j.ctt5hh6tt.16.

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