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MLA
“WHAT IT PROVIDERS NEED TO MEASURE.” Measuring Your IT: Identifying the Metrics That Matter, by JOHN STEWART, IT Governance Publishing, Ely, Cambridgeshire, 2012, pp. 71–86, www.jstor.org/stable/j.ctt5hh6ws.12. Accessed 3 June 2020.
APA
STEWART, J. (2012). WHAT IT PROVIDERS NEED TO MEASURE. In Measuring your IT: Identifying the metrics that matter (pp. 71-86). Ely, Cambridgeshire: IT Governance Publishing. Retrieved June 3, 2020, from www.jstor.org/stable/j.ctt5hh6ws.12
CHICAGO
STEWART, JOHN. "WHAT IT PROVIDERS NEED TO MEASURE." In Measuring Your IT: Identifying the Metrics That Matter, 71-86. Ely, Cambridgeshire: IT Governance Publishing, 2012. Accessed June 3, 2020. www.jstor.org/stable/j.ctt5hh6ws.12.

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