“PROCESS MEASURES.” Measuring Your IT: Identifying the Metrics That Matter, by JOHN STEWART, IT Governance Publishing, Ely, Cambridgeshire, 2012, pp. 87–93, www.jstor.org/stable/j.ctt5hh6ws.13. Accessed 28 May 2020.
STEWART, J. (2012). PROCESS MEASURES. In Measuring your IT: Identifying the metrics that matter (pp. 87-93). Ely, Cambridgeshire: IT Governance Publishing. Retrieved May 28, 2020, from www.jstor.org/stable/j.ctt5hh6ws.13
STEWART, JOHN. "PROCESS MEASURES." In Measuring Your IT: Identifying the Metrics That Matter, 87-93. Ely, Cambridgeshire: IT Governance Publishing, 2012. Accessed May 28, 2020. www.jstor.org/stable/j.ctt5hh6ws.13.
Export a RIS file (For EndNote, ProCite, Reference Manager, Zotero, Mendeley…)
Export a Text file (For BibTex)