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“Front Matter.” ITIL and Organizational Change, by PAMELA ERSKINE, IT Governance Publishing, Ely, Cambridgeshire, United Kingdom, 2013, pp. 1–4, Accessed 14 Aug. 2020.
ERSKINE, P. (2013). Front Matter. In ITIL and Organizational Change (pp. 1-4). Ely, Cambridgeshire, United Kingdom: IT Governance Publishing. Retrieved August 14, 2020, from
ERSKINE, PAMELA. "Front Matter." In ITIL and Organizational Change, 1-4. Ely, Cambridgeshire, United Kingdom: IT Governance Publishing, 2013. Accessed August 14, 2020.

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