“Front Matter.” ITIL and Organizational Change, by PAMELA ERSKINE, IT Governance Publishing, Ely, Cambridgeshire, United Kingdom, 2013, pp. 1–4, www.jstor.org/stable/j.ctt5hh7c0.1. Accessed 14 Aug. 2020.
ERSKINE, P. (2013). Front Matter. In ITIL and Organizational Change (pp. 1-4). Ely, Cambridgeshire, United Kingdom: IT Governance Publishing. Retrieved August 14, 2020, from www.jstor.org/stable/j.ctt5hh7c0.1
ERSKINE, PAMELA. "Front Matter." In ITIL and Organizational Change, 1-4. Ely, Cambridgeshire, United Kingdom: IT Governance Publishing, 2013. Accessed August 14, 2020. www.jstor.org/stable/j.ctt5hh7c0.1.
Export a RIS file (For EndNote, ProCite, Reference Manager, Zotero, Mendeley…)
Export a Text file (For BibTex)
Note: Always review your references and make any necessary corrections before using. Pay attention to names, capitalization, and dates.