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“SELECTING A CHANGE MODEL.” ITIL and Organizational Change, by PAMELA ERSKINE, IT Governance Publishing, Ely, Cambridgeshire, United Kingdom, 2013, pp. 72–82, Accessed 14 Aug. 2020.
ERSKINE, P. (2013). SELECTING A CHANGE MODEL. In ITIL and Organizational Change (pp. 72-82). Ely, Cambridgeshire, United Kingdom: IT Governance Publishing. Retrieved August 14, 2020, from
ERSKINE, PAMELA. "SELECTING A CHANGE MODEL." In ITIL and Organizational Change, 72-82. Ely, Cambridgeshire, United Kingdom: IT Governance Publishing, 2013. Accessed August 14, 2020.

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