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MLA
“PLANNING.” ITIL and Organizational Change, by PAMELA ERSKINE, IT Governance Publishing, Ely, Cambridgeshire, United Kingdom, 2013, pp. 90–108, www.jstor.org/stable/j.ctt5hh7c0.12. Accessed 14 Aug. 2020.
APA
ERSKINE, P. (2013). PLANNING. In ITIL and Organizational Change (pp. 90-108). Ely, Cambridgeshire, United Kingdom: IT Governance Publishing. Retrieved August 14, 2020, from www.jstor.org/stable/j.ctt5hh7c0.12
CHICAGO
ERSKINE, PAMELA. "PLANNING." In ITIL and Organizational Change, 90-108. Ely, Cambridgeshire, United Kingdom: IT Governance Publishing, 2013. Accessed August 14, 2020. www.jstor.org/stable/j.ctt5hh7c0.12.

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