“IMPORTANT ROLES.” ITIL and Organizational Change, by PAMELA ERSKINE, IT Governance Publishing, Ely, Cambridgeshire, United Kingdom, 2013, pp. 109–113, www.jstor.org/stable/j.ctt5hh7c0.13. Accessed 8 Aug. 2020.
ERSKINE, P. (2013). IMPORTANT ROLES. In ITIL and Organizational Change (pp. 109-113). Ely, Cambridgeshire, United Kingdom: IT Governance Publishing. Retrieved August 8, 2020, from www.jstor.org/stable/j.ctt5hh7c0.13
ERSKINE, PAMELA. "IMPORTANT ROLES." In ITIL and Organizational Change, 109-13. Ely, Cambridgeshire, United Kingdom: IT Governance Publishing, 2013. Accessed August 8, 2020. www.jstor.org/stable/j.ctt5hh7c0.13.
Export a RIS file (For EndNote, ProCite, Reference Manager, Zotero, Mendeley…)
Export a Text file (For BibTex)
Note: Always review your references and make any necessary corrections before using. Pay attention to names, capitalization, and dates.