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“IMPORTANT ROLES.” ITIL and Organizational Change, by PAMELA ERSKINE, IT Governance Publishing, Ely, Cambridgeshire, United Kingdom, 2013, pp. 109–113, Accessed 8 Aug. 2020.
ERSKINE, P. (2013). IMPORTANT ROLES. In ITIL and Organizational Change (pp. 109-113). Ely, Cambridgeshire, United Kingdom: IT Governance Publishing. Retrieved August 8, 2020, from
ERSKINE, PAMELA. "IMPORTANT ROLES." In ITIL and Organizational Change, 109-13. Ely, Cambridgeshire, United Kingdom: IT Governance Publishing, 2013. Accessed August 8, 2020.

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