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“REALIZING THE BENEFITS AFTER THE FACT.” ITIL and Organizational Change, by PAMELA ERSKINE, IT Governance Publishing, Ely, Cambridgeshire, United Kingdom, 2013, pp. 114–117, Accessed 6 Aug. 2020.
ERSKINE, P. (2013). REALIZING THE BENEFITS AFTER THE FACT. In ITIL and Organizational Change (pp. 114-117). Ely, Cambridgeshire, United Kingdom: IT Governance Publishing. Retrieved August 6, 2020, from
ERSKINE, PAMELA. "REALIZING THE BENEFITS AFTER THE FACT." In ITIL and Organizational Change, 114-17. Ely, Cambridgeshire, United Kingdom: IT Governance Publishing, 2013. Accessed August 6, 2020.

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