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MLA
“ADDITIONAL GUIDANCE.” ITIL and Organizational Change, by PAMELA ERSKINE, IT Governance Publishing, Ely, Cambridgeshire, United Kingdom, 2013, pp. 118–125, www.jstor.org/stable/j.ctt5hh7c0.15. Accessed 4 Aug. 2020.
APA
ERSKINE, P. (2013). ADDITIONAL GUIDANCE. In ITIL and Organizational Change (pp. 118-125). Ely, Cambridgeshire, United Kingdom: IT Governance Publishing. Retrieved August 4, 2020, from www.jstor.org/stable/j.ctt5hh7c0.15
CHICAGO
ERSKINE, PAMELA. "ADDITIONAL GUIDANCE." In ITIL and Organizational Change, 118-25. Ely, Cambridgeshire, United Kingdom: IT Governance Publishing, 2013. Accessed August 4, 2020. www.jstor.org/stable/j.ctt5hh7c0.15.

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