“REFERENCES.” ITIL and Organizational Change, by PAMELA ERSKINE, IT Governance Publishing, Ely, Cambridgeshire, United Kingdom, 2013, pp. 126–127, www.jstor.org/stable/j.ctt5hh7c0.16. Accessed 7 Aug. 2020.
ERSKINE, P. (2013). REFERENCES. In ITIL and Organizational Change (pp. 126-127). Ely, Cambridgeshire, United Kingdom: IT Governance Publishing. Retrieved August 7, 2020, from www.jstor.org/stable/j.ctt5hh7c0.16
ERSKINE, PAMELA. "REFERENCES." In ITIL and Organizational Change, 126-27. Ely, Cambridgeshire, United Kingdom: IT Governance Publishing, 2013. Accessed August 7, 2020. www.jstor.org/stable/j.ctt5hh7c0.16.
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