“REFERENCES.” ITIL and Organizational Change, by PAMELA ERSKINE, IT Governance Publishing, Ely, Cambridgeshire, United Kingdom, 2013, pp. 126–127, www.jstor.org/stable/j.ctt5hh7c0.16. Accessed 2 Dec. 2020.
ERSKINE, P. (2013). REFERENCES. In ITIL and Organizational Change (pp. 126-127). Ely, Cambridgeshire, United Kingdom: IT Governance Publishing. Retrieved December 2, 2020, from http://www.jstor.org/stable/j.ctt5hh7c0.16
ERSKINE, PAMELA. "REFERENCES." In ITIL and Organizational Change, 126-27. Ely, Cambridgeshire, United Kingdom: IT Governance Publishing, 2013. Accessed December 2, 2020. http://www.jstor.org/stable/j.ctt5hh7c0.16.
Export a RIS file (For EndNote, ProCite, Reference Manager, Zotero, Mendeley…)
Export a Text file (For BibTex)
Note: Always review your references and make any necessary corrections before using. Pay attention to names, capitalization, and dates.