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“REFERENCES.” ITIL and Organizational Change, by PAMELA ERSKINE, IT Governance Publishing, Ely, Cambridgeshire, United Kingdom, 2013, pp. 126–127, Accessed 2 Dec. 2020.
ERSKINE, P. (2013). REFERENCES. In ITIL and Organizational Change (pp. 126-127). Ely, Cambridgeshire, United Kingdom: IT Governance Publishing. Retrieved December 2, 2020, from
ERSKINE, PAMELA. "REFERENCES." In ITIL and Organizational Change, 126-27. Ely, Cambridgeshire, United Kingdom: IT Governance Publishing, 2013. Accessed December 2, 2020.

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