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MLA
“PREFACE.” ITIL and Organizational Change, by PAMELA ERSKINE, IT Governance Publishing, Ely, Cambridgeshire, United Kingdom, 2013, pp. 5–5, www.jstor.org/stable/j.ctt5hh7c0.2. Accessed 11 Aug. 2020.
APA
ERSKINE, P. (2013). PREFACE. In ITIL and Organizational Change (p. 5). Ely, Cambridgeshire, United Kingdom: IT Governance Publishing. Retrieved August 11, 2020, from www.jstor.org/stable/j.ctt5hh7c0.2
CHICAGO
ERSKINE, PAMELA. "PREFACE." In ITIL and Organizational Change, 5. Ely, Cambridgeshire, United Kingdom: IT Governance Publishing, 2013. Accessed August 11, 2020. www.jstor.org/stable/j.ctt5hh7c0.2.

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