“Table of Contents.” ITIL and Organizational Change, by PAMELA ERSKINE, IT Governance Publishing, Ely, Cambridgeshire, United Kingdom, 2013, pp. 9–10, www.jstor.org/stable/j.ctt5hh7c0.5. Accessed 8 Aug. 2020.
ERSKINE, P. (2013). Table of Contents. In ITIL and Organizational Change (pp. 9-10). Ely, Cambridgeshire, United Kingdom: IT Governance Publishing. Retrieved August 8, 2020, from www.jstor.org/stable/j.ctt5hh7c0.5
ERSKINE, PAMELA. "Table of Contents." In ITIL and Organizational Change, 9-10. Ely, Cambridgeshire, United Kingdom: IT Governance Publishing, 2013. Accessed August 8, 2020. www.jstor.org/stable/j.ctt5hh7c0.5.
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