“INTRODUCTION.” ITIL and Organizational Change, by PAMELA ERSKINE, IT Governance Publishing, Ely, Cambridgeshire, United Kingdom, 2013, pp. 11–12, www.jstor.org/stable/j.ctt5hh7c0.6. Accessed 14 Aug. 2020.
ERSKINE, P. (2013). INTRODUCTION. In ITIL and Organizational Change (pp. 11-12). Ely, Cambridgeshire, United Kingdom: IT Governance Publishing. Retrieved August 14, 2020, from www.jstor.org/stable/j.ctt5hh7c0.6
ERSKINE, PAMELA. "INTRODUCTION." In ITIL and Organizational Change, 11-12. Ely, Cambridgeshire, United Kingdom: IT Governance Publishing, 2013. Accessed August 14, 2020. www.jstor.org/stable/j.ctt5hh7c0.6.
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