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“INTRODUCTION.” ITIL and Organizational Change, by PAMELA ERSKINE, IT Governance Publishing, Ely, Cambridgeshire, United Kingdom, 2013, pp. 11–12, Accessed 14 Aug. 2020.
ERSKINE, P. (2013). INTRODUCTION. In ITIL and Organizational Change (pp. 11-12). Ely, Cambridgeshire, United Kingdom: IT Governance Publishing. Retrieved August 14, 2020, from
ERSKINE, PAMELA. "INTRODUCTION." In ITIL and Organizational Change, 11-12. Ely, Cambridgeshire, United Kingdom: IT Governance Publishing, 2013. Accessed August 14, 2020.

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