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MLA
“ANFORDERUNGEN AN EIN SERVICE-MANAGEMENT-SYSTEM.” Implementierung Von Service-Qualita Basierend Auf ISO/IEC 20000: Ein Management-Leitfaden, by MICHAEL KUNAS, IT Governance Publishing, Ely, Cambridgeshire, United Kingdom, 2012, pp. 31–41, www.jstor.org/stable/j.ctt5hh7nv.12. Accessed 13 Aug. 2020.
APA
KUNAS, M. (2012). ANFORDERUNGEN AN EIN SERVICE-MANAGEMENT-SYSTEM. In Implementierung von Service-Qualita basierend auf ISO/IEC 20000: Ein Management-Leitfaden (pp. 31-41). Ely, Cambridgeshire, United Kingdom: IT Governance Publishing. Retrieved August 13, 2020, from www.jstor.org/stable/j.ctt5hh7nv.12
CHICAGO
KUNAS, MICHAEL. "ANFORDERUNGEN AN EIN SERVICE-MANAGEMENT-SYSTEM." In Implementierung Von Service-Qualita Basierend Auf ISO/IEC 20000: Ein Management-Leitfaden, 31-41. Ely, Cambridgeshire, United Kingdom: IT Governance Publishing, 2012. Accessed August 13, 2020. www.jstor.org/stable/j.ctt5hh7nv.12.

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