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MLA
“RELATIONSHIP-PROZESSE.” Implementierung Von Service-Qualita Basierend Auf ISO/IEC 20000: Ein Management-Leitfaden, by MICHAEL KUNAS, IT Governance Publishing, Ely, Cambridgeshire, United Kingdom, 2012, pp. 73–80, www.jstor.org/stable/j.ctt5hh7nv.18. Accessed 7 Aug. 2020.
APA
KUNAS, M. (2012). RELATIONSHIP-PROZESSE. In Implementierung von Service-Qualita basierend auf ISO/IEC 20000: Ein Management-Leitfaden (pp. 73-80). Ely, Cambridgeshire, United Kingdom: IT Governance Publishing. Retrieved August 7, 2020, from www.jstor.org/stable/j.ctt5hh7nv.18
CHICAGO
KUNAS, MICHAEL. "RELATIONSHIP-PROZESSE." In Implementierung Von Service-Qualita Basierend Auf ISO/IEC 20000: Ein Management-Leitfaden, 73-80. Ely, Cambridgeshire, United Kingdom: IT Governance Publishing, 2012. Accessed August 7, 2020. www.jstor.org/stable/j.ctt5hh7nv.18.

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