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MLA
“CONTROL-PROZESSE.” Implementierung Von Service-Qualita Basierend Auf ISO/IEC 20000: Ein Management-Leitfaden, by MICHAEL KUNAS, IT Governance Publishing, Ely, Cambridgeshire, United Kingdom, 2012, pp. 86–99, www.jstor.org/stable/j.ctt5hh7nv.20. Accessed 27 Jan. 2021.
APA
KUNAS, M. (2012). CONTROL-PROZESSE. In Implementierung von Service-Qualita basierend auf ISO/IEC 20000: Ein Management-Leitfaden (pp. 86-99). Ely, Cambridgeshire, United Kingdom: IT Governance Publishing. Retrieved January 27, 2021, from http://www.jstor.org/stable/j.ctt5hh7nv.20
CHICAGO
KUNAS, MICHAEL. "CONTROL-PROZESSE." In Implementierung Von Service-Qualita Basierend Auf ISO/IEC 20000: Ein Management-Leitfaden, 86-99. Ely, Cambridgeshire, United Kingdom: IT Governance Publishing, 2012. Accessed January 27, 2021. http://www.jstor.org/stable/j.ctt5hh7nv.20.

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