Cite This Item

Copy Citation

MLA
“CONTROL-PROZESSE.” Implementierung Von Service-Qualita Basierend Auf ISO/IEC 20000: Ein Management-Leitfaden, by MICHAEL KUNAS, IT Governance Publishing, Ely, Cambridgeshire, United Kingdom, 2012, pp. 86–99, www.jstor.org/stable/j.ctt5hh7nv.20. Accessed 6 Aug. 2020.
APA
KUNAS, M. (2012). CONTROL-PROZESSE. In Implementierung von Service-Qualita basierend auf ISO/IEC 20000: Ein Management-Leitfaden (pp. 86-99). Ely, Cambridgeshire, United Kingdom: IT Governance Publishing. Retrieved August 6, 2020, from www.jstor.org/stable/j.ctt5hh7nv.20
CHICAGO
KUNAS, MICHAEL. "CONTROL-PROZESSE." In Implementierung Von Service-Qualita Basierend Auf ISO/IEC 20000: Ein Management-Leitfaden, 86-99. Ely, Cambridgeshire, United Kingdom: IT Governance Publishing, 2012. Accessed August 6, 2020. www.jstor.org/stable/j.ctt5hh7nv.20.

Export Citation

Export a RIS file (For EndNote, ProCite, Reference Manager, Zotero, Mendeley…)
Export a Text file (For BibTex)
Note: Always review your references and make any necessary corrections before using. Pay attention to names, capitalization, and dates.