Cite This Item

Copy Citation

MLA
KUNAS, MICHAEL. Implementing Service Quality Based on ISO/IEC 20000: A Management Guide. 3rd ed., IT Governance Publishing, 2012, www.jstor.org/stable/j.ctt5hh7xq, Accessed 10 Aug. 2020.
APA
KUNAS, M. (2012). Implementing Service Quality based on ISO/IEC 20000: A Management Guide. Ely, Cambridgeshire: IT Governance Publishing. Retrieved August 10, 2020, from www.jstor.org/stable/j.ctt5hh7xq
CHICAGO
KUNAS, MICHAEL. Implementing Service Quality Based on ISO/IEC 20000: A Management Guide. Ely, Cambridgeshire: IT Governance Publishing, 2012. Accessed August 10, 2020. www.jstor.org/stable/j.ctt5hh7xq.

Export Citation

Export a RIS file (For EndNote, ProCite, Reference Manager, Zotero, Mendeley…)
Export a Text file (For BibTex)
Note: Always review your references and make any necessary corrections before using. Pay attention to names, capitalization, and dates.