“FOREWORD.” Implementing Service Quality Based on ISO/IEC 20000: A Management Guide, by MICHAEL KUNAS, 3rd ed., IT Governance Publishing, Ely, Cambridgeshire, 2012, pp. 5–5, www.jstor.org/stable/j.ctt5hh7xq.2. Accessed 12 Aug. 2020.
KUNAS, M. (2012). FOREWORD. In Implementing Service Quality based on ISO/IEC 20000: A Management Guide (p. 5). Ely, Cambridgeshire: IT Governance Publishing. Retrieved August 12, 2020, from www.jstor.org/stable/j.ctt5hh7xq.2
KUNAS, MICHAEL. "FOREWORD." In Implementing Service Quality Based on ISO/IEC 20000: A Management Guide, 5. Ely, Cambridgeshire: IT Governance Publishing, 2012. Accessed August 12, 2020. www.jstor.org/stable/j.ctt5hh7xq.2.
Export a RIS file (For EndNote, ProCite, Reference Manager, Zotero, Mendeley…)
Export a Text file (For BibTex)
Note: Always review your references and make any necessary corrections before using. Pay attention to names, capitalization, and dates.