“ABOUT THE AUTHOR.” Implementing Service Quality Based on ISO/IEC 20000: A Management Guide, by MICHAEL KUNAS, 3rd ed., IT Governance Publishing, Ely, Cambridgeshire, 2012, pp. 7–7, www.jstor.org/stable/j.ctt5hh7xq.4. Accessed 7 Aug. 2020.
KUNAS, M. (2012). ABOUT THE AUTHOR. In Implementing Service Quality based on ISO/IEC 20000: A Management Guide (p. 7). Ely, Cambridgeshire: IT Governance Publishing. Retrieved August 7, 2020, from www.jstor.org/stable/j.ctt5hh7xq.4
KUNAS, MICHAEL. "ABOUT THE AUTHOR." In Implementing Service Quality Based on ISO/IEC 20000: A Management Guide, 7. Ely, Cambridgeshire: IT Governance Publishing, 2012. Accessed August 7, 2020. www.jstor.org/stable/j.ctt5hh7xq.4.
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