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MLA
VAN HOVE, S. D., and MARK THOMAS. Pragmatic Application of Service Management: The Five Anchor Approach. IT Governance Publishing, 2014, www.jstor.org/stable/j.ctt7zsxbd, Accessed 25 May 2020.
APA
VAN HOVE, S., & THOMAS, M. (2014). Pragmatic Application of Service Management: The Five Anchor Approach. Ely, Cambridgeshire: IT Governance Publishing. Retrieved May 25, 2020, from www.jstor.org/stable/j.ctt7zsxbd
CHICAGO
VAN HOVE, S. D., and MARK THOMAS. Pragmatic Application of Service Management: The Five Anchor Approach. Ely, Cambridgeshire: IT Governance Publishing, 2014. Accessed May 25, 2020. www.jstor.org/stable/j.ctt7zsxbd.

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