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MLA
“CASELET #4 – ACHIEVE BUSINESS OUTCOMES.” Pragmatic Application of Service Management: The Five Anchor Approach, by S. D. VAN HOVE and MARK THOMAS, IT Governance Publishing, Ely, Cambridgeshire, 2014, pp. 61–68, www.jstor.org/stable/j.ctt7zsxbd.13. Accessed 1 June 2020.
APA
VAN HOVE, S., & THOMAS, M. (2014). CASELET #4 – ACHIEVE BUSINESS OUTCOMES. In Pragmatic Application of Service Management: The Five Anchor Approach (pp. 61-68). Ely, Cambridgeshire: IT Governance Publishing. Retrieved June 1, 2020, from www.jstor.org/stable/j.ctt7zsxbd.13
CHICAGO
VAN HOVE, S. D., and MARK THOMAS. "CASELET #4 – ACHIEVE BUSINESS OUTCOMES." In Pragmatic Application of Service Management: The Five Anchor Approach, 61-68. Ely, Cambridgeshire: IT Governance Publishing, 2014. Accessed June 1, 2020. www.jstor.org/stable/j.ctt7zsxbd.13.

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