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MLA
“CASELET #5 – COMPLIANCE AND IMPROVEMENT.” Pragmatic Application of Service Management: The Five Anchor Approach, by S. D. VAN HOVE and MARK THOMAS, IT Governance Publishing, Ely, Cambridgeshire, 2014, pp. 69–74, www.jstor.org/stable/j.ctt7zsxbd.14. Accessed 4 June 2020.
APA
VAN HOVE, S., & THOMAS, M. (2014). CASELET #5 – COMPLIANCE AND IMPROVEMENT. In Pragmatic Application of Service Management: The Five Anchor Approach (pp. 69-74). Ely, Cambridgeshire: IT Governance Publishing. Retrieved June 4, 2020, from www.jstor.org/stable/j.ctt7zsxbd.14
CHICAGO
VAN HOVE, S. D., and MARK THOMAS. "CASELET #5 – COMPLIANCE AND IMPROVEMENT." In Pragmatic Application of Service Management: The Five Anchor Approach, 69-74. Ely, Cambridgeshire: IT Governance Publishing, 2014. Accessed June 4, 2020. www.jstor.org/stable/j.ctt7zsxbd.14.

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