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MLA
“APPENDIX: THE MAP.” Pragmatic Application of Service Management: The Five Anchor Approach, by S. D. VAN HOVE and MARK THOMAS, IT Governance Publishing, Ely, Cambridgeshire, 2014, pp. 75–88, www.jstor.org/stable/j.ctt7zsxbd.15. Accessed 30 Nov. 2020.
APA
VAN HOVE, S., & THOMAS, M. (2014). APPENDIX: THE MAP. In Pragmatic Application of Service Management: The Five Anchor Approach (pp. 75-88). Ely, Cambridgeshire: IT Governance Publishing. Retrieved November 30, 2020, from http://www.jstor.org/stable/j.ctt7zsxbd.15
CHICAGO
VAN HOVE, S. D., and MARK THOMAS. "APPENDIX: THE MAP." In Pragmatic Application of Service Management: The Five Anchor Approach, 75-88. Ely, Cambridgeshire: IT Governance Publishing, 2014. Accessed November 30, 2020. http://www.jstor.org/stable/j.ctt7zsxbd.15.

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