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MLA
“ITG RESOURCES.” Pragmatic Application of Service Management: The Five Anchor Approach, by S. D. VAN HOVE and MARK THOMAS, IT Governance Publishing, Ely, Cambridgeshire, 2014, pp. 89–92, www.jstor.org/stable/j.ctt7zsxbd.16. Accessed 28 Nov. 2020.
APA
VAN HOVE, S., & THOMAS, M. (2014). ITG RESOURCES. In Pragmatic Application of Service Management: The Five Anchor Approach (pp. 89-92). Ely, Cambridgeshire: IT Governance Publishing. Retrieved November 28, 2020, from http://www.jstor.org/stable/j.ctt7zsxbd.16
CHICAGO
VAN HOVE, S. D., and MARK THOMAS. "ITG RESOURCES." In Pragmatic Application of Service Management: The Five Anchor Approach, 89-92. Ely, Cambridgeshire: IT Governance Publishing, 2014. Accessed November 28, 2020. http://www.jstor.org/stable/j.ctt7zsxbd.16.

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