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MLA
Smith, Jeanette. “FOREWORD.” Pragmatic Application of Service Management: The Five Anchor Approach, by S. D. VAN HOVE and MARK THOMAS, IT Governance Publishing, Ely, Cambridgeshire, 2014, pp. 5–6, www.jstor.org/stable/j.ctt7zsxbd.2. Accessed 4 June 2020.
APA
Smith, J. (2014). FOREWORD. In VAN HOVE S. & THOMAS M. (Authors), Pragmatic Application of Service Management: The Five Anchor Approach (pp. 5-6). Ely, Cambridgeshire: IT Governance Publishing. Retrieved June 4, 2020, from www.jstor.org/stable/j.ctt7zsxbd.2
CHICAGO
Smith, Jeanette. "FOREWORD." In Pragmatic Application of Service Management: The Five Anchor Approach, by VAN HOVE S. D. and THOMAS MARK, 5-6. Ely, Cambridgeshire: IT Governance Publishing, 2014. Accessed June 4, 2020. www.jstor.org/stable/j.ctt7zsxbd.2.

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