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MLA
“INTRODUCTION.” Pragmatic Application of Service Management: The Five Anchor Approach, by S. D. VAN HOVE and MARK THOMAS, IT Governance Publishing, Ely, Cambridgeshire, 2014, pp. 10–10, www.jstor.org/stable/j.ctt7zsxbd.6. Accessed 18 Jan. 2021.
APA
VAN HOVE, S., & THOMAS, M. (2014). INTRODUCTION. In Pragmatic Application of Service Management: The Five Anchor Approach (p. 10). Ely, Cambridgeshire: IT Governance Publishing. Retrieved January 18, 2021, from http://www.jstor.org/stable/j.ctt7zsxbd.6
CHICAGO
VAN HOVE, S. D., and MARK THOMAS. "INTRODUCTION." In Pragmatic Application of Service Management: The Five Anchor Approach, 10. Ely, Cambridgeshire: IT Governance Publishing, 2014. Accessed January 18, 2021. http://www.jstor.org/stable/j.ctt7zsxbd.6.

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