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MLA
“COBIT, ISO/IEC 20000 AND ITIL.” Pragmatic Application of Service Management: The Five Anchor Approach, by S. D. VAN HOVE and MARK THOMAS, IT Governance Publishing, Ely, Cambridgeshire, 2014, pp. 15–37, www.jstor.org/stable/j.ctt7zsxbd.8. Accessed 2 June 2020.
APA
VAN HOVE, S., & THOMAS, M. (2014). COBIT, ISO/IEC 20000 AND ITIL. In Pragmatic Application of Service Management: The Five Anchor Approach (pp. 15-37). Ely, Cambridgeshire: IT Governance Publishing. Retrieved June 2, 2020, from www.jstor.org/stable/j.ctt7zsxbd.8
CHICAGO
VAN HOVE, S. D., and MARK THOMAS. "COBIT, ISO/IEC 20000 AND ITIL." In Pragmatic Application of Service Management: The Five Anchor Approach, 15-37. Ely, Cambridgeshire: IT Governance Publishing, 2014. Accessed June 2, 2020. www.jstor.org/stable/j.ctt7zsxbd.8.

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