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MLA
“THE ABANDONED SERVICE.” Availability and Capacity Management in the Cloud: An ITSM Narrative Account, by DANIEL McLEAN, IT Governance Publishing, Ely, Cambridgeshire, 2014, pp. 46–55, www.jstor.org/stable/j.ctt7zsxcw.10. Accessed 5 Aug. 2020.
APA
McLEAN, D. (2014). THE ABANDONED SERVICE. In Availability and Capacity Management in the Cloud: An ITSM Narrative Account (pp. 46-55). Ely, Cambridgeshire: IT Governance Publishing. Retrieved August 5, 2020, from www.jstor.org/stable/j.ctt7zsxcw.10
CHICAGO
McLEAN, DANIEL. "THE ABANDONED SERVICE." In Availability and Capacity Management in the Cloud: An ITSM Narrative Account, 46-55. Ely, Cambridgeshire: IT Governance Publishing, 2014. Accessed August 5, 2020. www.jstor.org/stable/j.ctt7zsxcw.10.

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