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MLA
“ONCE MORE UNTO THE BREACH, MY FRIEND?” Availability and Capacity Management in the Cloud: An ITSM Narrative Account, by DANIEL McLEAN, IT Governance Publishing, Ely, Cambridgeshire, 2014, pp. 104–112, www.jstor.org/stable/j.ctt7zsxcw.16. Accessed 4 Aug. 2020.
APA
McLEAN, D. (2014). ONCE MORE UNTO THE BREACH, MY FRIEND? In Availability and Capacity Management in the Cloud: An ITSM Narrative Account (pp. 104-112). Ely, Cambridgeshire: IT Governance Publishing. Retrieved August 4, 2020, from www.jstor.org/stable/j.ctt7zsxcw.16
CHICAGO
McLEAN, DANIEL. "ONCE MORE UNTO THE BREACH, MY FRIEND?" In Availability and Capacity Management in the Cloud: An ITSM Narrative Account, 104-12. Ely, Cambridgeshire: IT Governance Publishing, 2014. Accessed August 4, 2020. www.jstor.org/stable/j.ctt7zsxcw.16.

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