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MLA
“NO PLAN SURVIVES CONTACT WITH REALITY.” Availability and Capacity Management in the Cloud: An ITSM Narrative Account, by DANIEL McLEAN, IT Governance Publishing, Ely, Cambridgeshire, 2014, pp. 133–144, www.jstor.org/stable/j.ctt7zsxcw.19. Accessed 4 Aug. 2020.
APA
McLEAN, D. (2014). NO PLAN SURVIVES CONTACT WITH REALITY. In Availability and Capacity Management in the Cloud: An ITSM Narrative Account (pp. 133-144). Ely, Cambridgeshire: IT Governance Publishing. Retrieved August 4, 2020, from www.jstor.org/stable/j.ctt7zsxcw.19
CHICAGO
McLEAN, DANIEL. "NO PLAN SURVIVES CONTACT WITH REALITY." In Availability and Capacity Management in the Cloud: An ITSM Narrative Account, 133-44. Ely, Cambridgeshire: IT Governance Publishing, 2014. Accessed August 4, 2020. www.jstor.org/stable/j.ctt7zsxcw.19.

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