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MLA
“THINGS ARE RARELY WHAT THEY SEEM.” Availability and Capacity Management in the Cloud: An ITSM Narrative Account, by DANIEL McLEAN, IT Governance Publishing, Ely, Cambridgeshire, 2014, pp. 145–153, www.jstor.org/stable/j.ctt7zsxcw.20. Accessed 4 Aug. 2020.
APA
McLEAN, D. (2014). THINGS ARE RARELY WHAT THEY SEEM. In Availability and Capacity Management in the Cloud: An ITSM Narrative Account (pp. 145-153). Ely, Cambridgeshire: IT Governance Publishing. Retrieved August 4, 2020, from www.jstor.org/stable/j.ctt7zsxcw.20
CHICAGO
McLEAN, DANIEL. "THINGS ARE RARELY WHAT THEY SEEM." In Availability and Capacity Management in the Cloud: An ITSM Narrative Account, 145-53. Ely, Cambridgeshire: IT Governance Publishing, 2014. Accessed August 4, 2020. www.jstor.org/stable/j.ctt7zsxcw.20.

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