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MLA
“INTRODUCTION.” Availability and Capacity Management in the Cloud: An ITSM Narrative Account, by DANIEL McLEAN, IT Governance Publishing, Ely, Cambridgeshire, 2014, pp. 10–11, www.jstor.org/stable/j.ctt7zsxcw.6. Accessed 13 Aug. 2020.
APA
McLEAN, D. (2014). INTRODUCTION. In Availability and Capacity Management in the Cloud: An ITSM Narrative Account (pp. 10-11). Ely, Cambridgeshire: IT Governance Publishing. Retrieved August 13, 2020, from www.jstor.org/stable/j.ctt7zsxcw.6
CHICAGO
McLEAN, DANIEL. "INTRODUCTION." In Availability and Capacity Management in the Cloud: An ITSM Narrative Account, 10-11. Ely, Cambridgeshire: IT Governance Publishing, 2014. Accessed August 13, 2020. www.jstor.org/stable/j.ctt7zsxcw.6.

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