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MLA
“ONE BIG, HAPPY FAMILY.” Availability and Capacity Management in the Cloud: An ITSM Narrative Account, by DANIEL McLEAN, IT Governance Publishing, Ely, Cambridgeshire, 2014, pp. 24–34, www.jstor.org/stable/j.ctt7zsxcw.8. Accessed 5 Aug. 2020.
APA
McLEAN, D. (2014). ONE BIG, HAPPY FAMILY. In Availability and Capacity Management in the Cloud: An ITSM Narrative Account (pp. 24-34). Ely, Cambridgeshire: IT Governance Publishing. Retrieved August 5, 2020, from www.jstor.org/stable/j.ctt7zsxcw.8
CHICAGO
McLEAN, DANIEL. "ONE BIG, HAPPY FAMILY." In Availability and Capacity Management in the Cloud: An ITSM Narrative Account, 24-34. Ely, Cambridgeshire: IT Governance Publishing, 2014. Accessed August 5, 2020. www.jstor.org/stable/j.ctt7zsxcw.8.

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