“THE JOY OF CONFLICTS.” Catalogs, Services and Portfolios: An ITSM Success Story, by DANIEL McLEAN, IT Governance Publishing, Ely, Cambridgeshire, 2014, pp. 52–61, www.jstor.org/stable/j.ctt7zsxht.11. Accessed 9 July 2020.
McLEAN, D. (2014). THE JOY OF CONFLICTS. In Catalogs, Services and Portfolios: An ITSM success story (pp. 52-61). Ely, Cambridgeshire: IT Governance Publishing. Retrieved July 9, 2020, from www.jstor.org/stable/j.ctt7zsxht.11
McLEAN, DANIEL. "THE JOY OF CONFLICTS." In Catalogs, Services and Portfolios: An ITSM Success Story, 52-61. Ely, Cambridgeshire: IT Governance Publishing, 2014. Accessed July 9, 2020. www.jstor.org/stable/j.ctt7zsxht.11.
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