“HELP I NEED SOMETHING.” Catalogs, Services and Portfolios: An ITSM Success Story, by DANIEL McLEAN, IT Governance Publishing, Ely, Cambridgeshire, 2014, pp. 98–111, www.jstor.org/stable/j.ctt7zsxht.15. Accessed 15 July 2020.
McLEAN, D. (2014). HELP I NEED SOMETHING. In Catalogs, Services and Portfolios: An ITSM success story (pp. 98-111). Ely, Cambridgeshire: IT Governance Publishing. Retrieved July 15, 2020, from www.jstor.org/stable/j.ctt7zsxht.15
McLEAN, DANIEL. "HELP I NEED SOMETHING." In Catalogs, Services and Portfolios: An ITSM Success Story, 98-111. Ely, Cambridgeshire: IT Governance Publishing, 2014. Accessed July 15, 2020. www.jstor.org/stable/j.ctt7zsxht.15.
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