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MLA
“KNOW WHAT YOU DON’T KNOW.” Catalogs, Services and Portfolios: An ITSM Success Story, by DANIEL McLEAN, IT Governance Publishing, Ely, Cambridgeshire, 2014, pp. 121–133, www.jstor.org/stable/j.ctt7zsxht.17. Accessed 15 July 2020.
APA
McLEAN, D. (2014). KNOW WHAT YOU DON’T KNOW. In Catalogs, Services and Portfolios: An ITSM success story (pp. 121-133). Ely, Cambridgeshire: IT Governance Publishing. Retrieved July 15, 2020, from www.jstor.org/stable/j.ctt7zsxht.17
CHICAGO
McLEAN, DANIEL. "KNOW WHAT YOU DON’T KNOW." In Catalogs, Services and Portfolios: An ITSM Success Story, 121-33. Ely, Cambridgeshire: IT Governance Publishing, 2014. Accessed July 15, 2020. www.jstor.org/stable/j.ctt7zsxht.17.

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