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MLA
“A FOOL WITH A TOOL IS STILL A FOOL.” Catalogs, Services and Portfolios: An ITSM Success Story, by DANIEL McLEAN, IT Governance Publishing, Ely, Cambridgeshire, 2014, pp. 134–148, www.jstor.org/stable/j.ctt7zsxht.18. Accessed 9 July 2020.
APA
McLEAN, D. (2014). A FOOL WITH A TOOL IS STILL A FOOL. In Catalogs, Services and Portfolios: An ITSM success story (pp. 134-148). Ely, Cambridgeshire: IT Governance Publishing. Retrieved July 9, 2020, from www.jstor.org/stable/j.ctt7zsxht.18
CHICAGO
McLEAN, DANIEL. "A FOOL WITH A TOOL IS STILL A FOOL." In Catalogs, Services and Portfolios: An ITSM Success Story, 134-48. Ely, Cambridgeshire: IT Governance Publishing, 2014. Accessed July 9, 2020. www.jstor.org/stable/j.ctt7zsxht.18.

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